General Policies All Collections

Order Placement & Payment

Orders may be placed by phone, fax, email, or mail to the SHOWROOM in your area. A 50% deposit is required to initiate standard Permanent Collection and Atelier orders.

A 100% deposit is required to initiate orders of antiques, custom projects, rush orders and orders under $5,000.00. A 100% deposit is also required for sample sale items, and must be received within 10 days of invoice date for the sale to remain valid. Availability of antiques and sample sale items must be confirmed by a representative of Remains prior to acceptance of order.

Deposits are non-refundable. Payment in full is due prior to removal of fixtures from our facility. Remains Lighting accepts payment by check, debit card, Visa, Master Card, and American Express. Appropriate sales tax will be charged unless a valid resale certificate is presented at time of payment.

Customization & Custom Fixtures

The most common request is for an adjustment to the height of a hanging light, but the Remains workshops can accommodate a number of custom requests. Please contact your salesperson with questions regarding changes that may be made to a fixture you are interested in purchasing.

Custom Finishes

Please see our FINISHES page to view our selection of metal finishes and glaze and glass color palettes. A wide range of custom finish requests can also be accommodated. Please contact your showroom for details and pricing.

Delivery Schedule

Production times commence upon receipt of purchase order and payment, and overall height if applicable. Production times vary, please contact your showroom for specific lead times. Occasionally, it is feasible for us to rush jobs with a 100% deposit and rush fee paid. Remains makes every effort to meet delivery schedules but cannot be held responsible for delays due to factors outside of our control.

Shipping

The client is responsible for the cost of shipping any fixtures purchased at Remains. A shipping quote can be provided to you. Remains recommends engaging an art handler to safely collect and transport your antique and custom fixtures. Please contact your salesperson for references or assistance.

Installation

Purchaser verifies that electrical fixtures will be installed by a licensed electrician.

Return Policy

Qualified returns must be made within 10 days of shipment from Remains for store credit only and are subject to a 20% restocking fee. Items are accepted only if returned in original, uninstalled condition with original packing material & invoice. No returns are accepted for antiques that have been modified, hanging lights, picture lights, mirrors, custom or volume orders, or items made in finishes other than polished brass, polished nickel & dark waxed bronze. Sample Sale items are sold as is and no refunds or exchanges are permitted. Shipping & rush fees are non-refundable.

Damage Claims

All claims for damages incurred in transit must be directed to Remains via phone, fax or email within 3 days of receipt, and we will file an insurance claim. All crates, cartons, packing materials and paperwork must be retained for inspections by the carrier. In the event that crates, cartons and packing materials have been discarded, insurance claims cannot be processed, and Remains will not be held liable for the cost of repairs to or replacement of the fixture(s).

Warranty

All items purchased are warranted to be free of any inherent defects and manufacturing defects for one year from ship date.

Antiques
Attribution and Dating

Remains Lighting is very concerned with the correct attribution, description, and dating of the objects in our collection. Remains Lighting adheres to the following conventions on dating and attributing our antique fixtures:

1. Where an exact date is known (of installation or manufacture) we note the exact date. I.E. “1907” should be understood to mean that the object was made in 1907 or that it was installed as a new item in a building or landscape of that date.
2. Where an approximate date based on maker-attribution, stylistic, or technical aspects of the object is made, we list the approximate date by decade, the first year of the decade signifying any year with in that decade. I.E. “1920” should be understood to mean within “The 1920s”.
3. “Signed by the maker…” should be understood to mean that the object bears a significant identifying mark unique to that maker such as a hallmark.
4. “By the maker…” should be understood to mean that the object has attributes that nearly-positively identify it as the work of a specific maker absent however, a “signature” or hallmark.
5. “Attributed to the maker…” should be understood to mean that the object is in our opinion likely to be the work of a specific maker but that there is no definitive documentation.

Please see the Glossary section of our website for additional fine-detail, style, and technical descriptions of the terms we use.