Permanent Collection Policies

Order Placement & Payment

Orders may be placed by phone, fax, email, or mail to the SHOWROOM in your area. A 50% deposit is required to initiate all orders standard PERMANENT COLLECTION items. A 100% deposit is required to initiate all custom orders, rush orders and orders under $2,500.00. Deposits are non-refundable. Payment in full is due prior to removal of fixtures from our facility. Remains accepts payment by check, debit card, Visa, Master Card, and American Express. Appropriate sales tax will be charged unless a valid resale certificate is presented at time of payment.

Mechanical Customization

The most common request is for an adjustment to the height of a hanging light, but the Remains workshops can accommodate a number of custom requests. Please contact your salesperson with questions regarding changes that may be made to a fixture you are interested in purchasing.

Custom Finishes

Please see our METAL FINISHES page to view the standard metal finishes that we offer. A wide range of custom finish requests can also be accommodated. Please contact your showroom for details and pricing.

Delivery Schedule

Fixtures normally ship 8 weeks after receipt of purchase order and 50% deposit. Certain fixtures and finishes require longer lead times. Occasionally, it is feasible for us to rush jobs with a 100% deposit and rush fee paid. Remains makes every effort to meet delivery schedules but cannot be held responsible for delays due to factors outside of our control.

General Policies
Antique and Permanent Collections

Shipping

The client is responsible for the cost of shipping any fixtures purchased at Remains. Items located in our Chicago and Los Angeles showrooms are available for pick up only. Remains recommends engaging an art handler to safely collect and transport your antique fixture. Please contact your salesperson for references or assistance.

Return Policy

Any item we sell that has not been customized and is returned in the same condition that it was sent, can be returned for a store credit less 20% restocking fee if it is received by Remains within 10 calendar days of delivery. All shipping charges and rush fees are NON-REFUNDABLE. Any merchandise that has been modified or customized in any way, for example: plating, patinas, cutting, UL listing modifications etc., will not be returnable.

Damage Claims

All claims for damages incurred in transit must be directed to Remains via phone, fax or email within 3 days of receipt, and we will file an insurance claim. All crates, cartons, packing materials and paperwork must be retained for inspections by the carrier. In the event that crates, cartons and packing materials have been discarded, insurance claims cannot be processed, and Remains will not be held liable for the cost of repairs to or replacement of the fixture(s).

Antique Lighting Collection Policies

Order Placement & Payment

Orders may be placed by phone, fax, email, or mail. Availability of antiques must be confirmed by a representative of Remains prior to acceptance of order. A 100% deposit is required to initiate all orders for antiques, and must be received within 10 days of invoice date for the sale to remain valid. Remains accepts payment by check, debit card, Visa, MasterCard, and American Express. Appropriate sales tax will be charged unless a valid resale certificate is presented at time of payment.

Mechanical Customization

Remains can alter hardware on many of our fixtures. The most common request is for an adjustment to the height of a hanging light. Please contact your salesperson with questions regarding changes that may be made to a fixture you are interested in purchasing.

Custom Finishes

Please see our METAL FINISHES page to view the standard metal finishes that we offer. A wide range of custom finish requests can also be accommodated. Please contact your showroom for details and pricing.

Delivery Schedule

Fixtures can be expected to ship 2-4 weeks from the date full payment AND written confirmation of standard specifications are received. Fixtures being plated, refinished or customized in a non-standard way normally ship 6-8 weeks after all written specifications and full payment are received. Occasionally, it is feasible for us to rush jobs. Remains makes every effort to meet delivery schedules but cannot be held responsible for delays due to factors outside of our control.

Attribution and Dating

Remains Lighting is very concerned with the correct attribution, description, and dating of the objects in our collection. Remains Lighting adheres to the following conventions on dating and attributing our antique fixtures:

1. Where an exact date is known (of installation or manufacture) we note the exact date. I.E. “1907” should be understood to mean that the object was made in 1907 or that it was installed as a new item in a building or landscape of that date.
2. Where an approximate date based on maker-attribution, stylistic, or technical aspects of the object is made, we list the approximate date by decade, the 1st year of the decade signifying any year with in that decade. I.E. “1920” should be understood to mean “The 1920s”
3. “Signed by the maker…” should be understood to mean that the object bears a significant identifying mark unique to that maker such as a hallmark.
4. “By the maker…” should be understood to mean that the object has attributes that nearly-positively identify it as the work of a specific maker absent however, a “signature” or hallmark.
5. “Attributed to the maker…” should be understood to mean that the object is in our opinion likely to be the work of a specific maker but that there is no definitive documentation of that opinion.

Please see the Glossary section of our website for additional fine-detail, style, and technical descriptions of the terms we use.